Insights

What hey, G! learned about your business this week.

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Red Velvet is a hidden hit

Your top-selling cake flavor is vanilla, but 40% of customers who asked for recommendations chose red velvet. Consider featuring it more prominently.

+40% conversion
churn
Maria hasn't ordered in 3 weeks

She was a weekly customer with avg ticket $18.50. Recommend reach-out or a personalized return offer.

27 orders historical
cross-sell
Chai → Lavender pattern

67% of chai customers who tried the lavender latte ordered it again within 2 weeks. hey, G! is now auto-suggesting this pair.

67% repeat rate
trend
Non-English calls up 28% this month

Spanish, Vietnamese and Hindi calls grew from 12% to 28% of total volume. hey, G! handled all of them in-language — no manual translation needed.

+28% MoM
trend
Lavender Latte: 2/wk → 14/wk

Before hey, G! the lavender latte sold ~2/week. After 6 weeks of personalized recommendations: 14/week. Estimated +$2,400 monthly contribution.

+$2.4K / mo
churn
Lin Chen — custom-cake customer cold for 5 weeks

Avg ticket $32. Birthday-cake orders are seasonal — hey, G! suggests a check-in or seasonal promo.

4 historical orders
Insights regenerate every night during the GBrain “dream cycle” — patterns are surfaced from the past 7 days of call transcripts.